Tag Archives: citizen engagement

MaryAnn Monroe, senior director of customer engagement solutions and services at Maximus’ federal arm, said agencies must ensure visibility and human elements when implementing self-service technologies driven by artificial intelligence. Monroe wrote in an opinion piece published Monday that live representatives remain essential even as more citizens engage with government agencies through digital platforms.

In-Q-Tel has invested in Chicago-based Catalytic to help the latter further develop and bring its no-code workflow automation platform to the government sector.

Andy Beamon, a vice president at Maximus, wrote in a GCN article published Wednesday that an intelligent virtual assistant serves as the intersection of human and artificial intelligence that could help agencies enhance citizen experience.

Thirty-one percent of more than 5K citizens from five countries who responded to a survey by Accenture said they do not use or are unaware of digital government services.

Shamlan Siddiqi, chief technology officer of NTT DATA's public sector business, has said the federal government should advance information technology modernization in order to meet the needs and expectations of citizens. He wrote in a white paper that IT modernization is now a necessity and government agencies should plan for that modernization effort by focusing on six areas: data and intelligence; customer experience; internet of things; intelligent automation; cybersecurity; and IT optimization.

Chris Smith, vice president of shared services at AT&T's global public sector and wholesale solutions business, has said 5G technology can support government agencies across five areas and one of those is the platform's capability to build up citizen engagement. Smith wrote in a GCN piece published Monday that connectivity …

General Dynamics has initiated portfolio shaping efforts through its $9.7B acquisition of CSRA and recent move to divest its government call center business, the Washington Business Journal reported Wednesday. Maximus agreed earlier this month to purchase General Dynamics Information Technology's federal citizen engagement centers for $400M in cash to expand its capabilities …

Tom Naughton, president of citizen services at Maximus' federal business, has said government agencies should work to build up citizen engagement through the implementation of new customer service platforms that leverage artificial intelligence and machine learning. Naughton wrote in a Washington Technology commentary published Friday that agencies should provide citizens …

SAP has partnered with UXC Oxygen to develop a citizen engagement platform designed to help government customers deliver citizen services. The citizen engagement offering builds on SAP’s efforts to provide industry-specific accelerators through SAP Hybris’ commerce platform, the company said Tuesday. “The digital economy has impacted the way consumers engage with brands, and the same applies for interacting with government …

Tom Romeo, president of the federal services business at Maximus, has said that digital technology platforms and content should be integrated across various services and channels in an effort to change the way U.S. government agencies interact with and deliver services to citizens. “Delivering the next era of citizen engagement …

An Accenture subsidiary has opened a facility in Washington in an effort to help federal government clients develop digital platforms designed to build up engagement with citizens and employees. Accenture Federal Services will use the digital studio as a venue to collaborate with government customers as well as provide support …

AT&T has partnered with seven other technology companies to produce a smart-city development framework intended to help local government organizations to harness  Internet of Things platforms for management of their cities. Cisco, Deloitte, General Electric, IBM, Intel, Ericsson and Qualcomm Technologies have agreed to support AT&T’s strategy to help create more …

An International Data Corp. subsidiary has designed a framework that seeks to help government information technology leaders encourage citizen participation with third platform and connected devices. IDC Government Insights forecasts that more than half of public-sector organizations that provide services to the public will invest at least a quarter of …

Tom Romeo, president of Maximus‘ federal services business, has observed many government organizations turning to an outcomes-based contracting model to acquire services for large-scale projects, CivSource reported Tuesday. Bailey McCann writes Maximus aims to adapt strategies as public sector organizations look to change the way they manage technical and business …

YouTube has introduced a channel for U.S. government organizations and officials to upload videos and engage citizens about issues of national interest The YouTube for Government site is designed to share explainer videos as well as live streams of congressional hearings and State of the Union addresses with the public, …