Latest Federal & Government Contracting Companies' News Coverage
CivicPlus, a citizen engagement software provider to local government customers, has completed its acquisition of digital communications technology company Optimere. The deal was first announced in May and Kansas-based CivicPlus said Friday that private equity firm Insight Partners backed the transaction with an additional investment. Brian Rempe, CEO of CivicPlus, said the company aims to […] More
Donnie Scott, CEO of Identity and Security North America business at IDEMIA, said he expects the company to accelerate work on digital identity and contactless biometrics as he anticipates the technologies to be widely adopted driven by the COVID-19 pandemic, The Washington Business Journal reported Wednesday. “Obviously, when you’ve got a pandemic where you are […] More
MaryAnn Monroe, senior director of customer engagement solutions and services at Maximus’ federal arm, said agencies must ensure visibility and human elements when implementing self-service technologies driven by artificial intelligence. Monroe wrote in an opinion piece published Monday that live representatives remain essential even as more citizens engage with government agencies through digital platforms.
In-Q-Tel has invested in Chicago-based Catalytic to help the latter further develop and bring its no-code workflow automation platform to the government sector.
Andy Beamon, a vice president at Maximus, wrote in a GCN article published Wednesday that an intelligent virtual assistant serves as the intersection of human and artificial intelligence that could help agencies enhance citizen experience.
Shamlan Siddiqi, chief technology officer of NTT DATA's public sector business, has said the federal government should advance information technology modernization in order to meet the needs and expectations of citizens. He wrote in a white paper that IT modernization is now a necessity and government agencies should plan for that modernization effort by focusing on six areas: data and intelligence; customer experience; internet of things; intelligent automation; cybersecurity; and IT optimization.
Chris Smith, vice president of shared services at AT&T's global public sector and wholesale solutions business, has said 5G technology can support government agencies across five areas and one of those is the platform's capability to build up citizen engagement. Smith wrote in a GCN piece published Monday that connectivity through 5G can help facilitate […] More
General Dynamics has initiated portfolio shaping efforts through its $9.7B acquisition of CSRA and recent move to divest its government call center business, the Washington Business Journal reported Wednesday. Maximus agreed earlier this month to purchase General Dynamics Information Technology's federal citizen engagement centers for $400M in cash to expand its capabilities in citizen services delivery. General […] More
Tom Naughton, president of citizen services at Maximus' federal business, has said government agencies should work to build up citizen engagement through the implementation of new customer service platforms that leverage artificial intelligence and machine learning. Naughton wrote in a Washington Technology commentary published Friday that agencies should provide citizens with self-service tools and customer […] More
SAP has partnered with UXC Oxygen to develop a citizen engagement platform designed to help government customers deliver citizen services. The citizen engagement offering builds on SAP’s efforts to provide industry-specific accelerators through SAP Hybris’ commerce platform, the company said Tuesday. “The digital economy has impacted the way consumers engage with brands, and the same applies for interacting with government agencies,” said Matthias Goehler, SAP […] More
Tom Romeo, president of the federal services business at Maximus, has said that digital technology platforms and content should be integrated across various services and channels in an effort to change the way U.S. government agencies interact with and deliver services to citizens. “Delivering the next era of citizen engagement is not about just making […] More
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