Tag Archives: citizen engagement

Maximus Federal’s MaryAnne Monroe: Human-Based Customer Service Also Crucial to Citizen Engagement

Maximus

MaryAnn Monroe, senior director of customer engagement solutions and services at Maximus’ federal arm, said agencies must ensure visibility and human elements when implementing self-service technologies driven by artificial intelligence. Monroe wrote in an opinion piece published Monday that live representatives remain essential even as more citizens engage with government agencies through digital platforms.

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NTT DATA's Shamlan Siddiqi on Six Focus Areas of Government IT Modernization

Shamlan Siddiqi, chief technology officer of NTT DATA's public sector business, has said the federal government should advance information technology modernization in order to meet the needs and expectations of citizens. He wrote in a white paper that IT modernization is now a necessity and government agencies should plan for that modernization effort by focusing on six areas: data and intelligence; customer experience; internet of things; intelligent automation; cybersecurity; and IT optimization.

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General Dynamics Reshapes Portfolio via CSRA Purchase, Call Center Deal; Phebe Novakovic Quoted

General Dynamics has initiated portfolio shaping efforts through its $9.7B acquisition of CSRA and recent move to divest its government call center business, the Washington Business Journal reported Wednesday. Maximus agreed earlier this month to purchase General Dynamics Information Technology's federal citizen engagement centers for $400M in cash to expand its capabilities …

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Maximus' Tom Naughton: Agencies Should Adopt AI-Based Tools to Facilitate Citizen Engagement

Tom Naughton, president of citizen services at Maximus' federal business, has said government agencies should work to build up citizen engagement through the implementation of new customer service platforms that leverage artificial intelligence and machine learning. Naughton wrote in a Washington Technology commentary published Friday that agencies should provide citizens …

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SAP Unveils Citizen Engagement Platform for Govt Organizations

SAP has partnered with UXC Oxygen to develop a citizen engagement platform designed to help government customers deliver citizen services. The citizen engagement offering builds on SAP’s efforts to provide industry-specific accelerators through SAP Hybris’ commerce platform, the company said Tuesday. “The digital economy has impacted the way consumers engage with brands, and the same applies for interacting with government …

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Maximus' Tom Romeo Cites Requirements for Agencies to Facilitate Citizen-Gov't Interactions

Tom Romeo, president of the federal services business at Maximus, has said that digital technology platforms and content should be integrated across various services and channels in an effort to change the way U.S. government agencies interact with and deliver services to citizens. “Delivering the next era of citizen engagement …

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AT&T, Partners Work on Internet of Things-Based ‘Smart City’ Framework

AT&T has partnered with seven other technology companies to produce a smart-city development framework intended to help local government organizations to harness  Internet of Things platforms for management of their cities. Cisco, Deloitte, General Electric, IBM, Intel, Ericsson and Qualcomm Technologies have agreed to support AT&T’s strategy to help create more …

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Maximus’ Tom Romeo: Gov’t Clients Turn to Outcome-Based Contracts for Services Procurement

Tom Romeo, president of Maximus‘ federal services business, has observed many government organizations turning to an outcomes-based contracting model to acquire services for large-scale projects, CivSource reported Tuesday. Bailey McCann writes Maximus aims to adapt strategies as public sector organizations look to change the way they manage technical and business …

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