Tag Archives: citizen experience

Maximus Federal’s Andy Beamon: AI-Powered Virtual Assistants Could Help Government Improve Citizen Engagement

Andy Beamon VP Maximus Federal

Andy Beamon, vice president of strategic innovation for citizen services at Maximus' federal business arm, said intelligent virtual assistants have the potential to personalize, accelerate and streamline customer deliveries. Artificial intelligence-powered IVAs allow government agencies to accommodate inquiries and various requests of citizens 24/7 without the need for a complete staff, according to Beamon.

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NICE Integrates Workforce Mgmt Platform in FedRAMP-Authorized Cloud Contact Center

NICE Integrates Workforce Mgmt Platform in FedRAMP-Authorized Cloud Contact Center - top government contractors - best government contracting event

NICE's inContact business has added a workforce optimization system to a cloud-based contact center offering that is certified under the Federal Risk and Authorization Management Program. The FedRAMP-compliant CXone platform now includes tools for federal agencies to evaluate the performance of government call center representatives and manage customer experience on a single desktop, the software company said Tuesday.

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NTT DATA's Shamlan Siddiqi on Six Focus Areas of Government IT Modernization

NTT DATA's Shamlan Siddiqi on Six Focus Areas of Government IT Modernization - top government contractors - best government contracting event

Shamlan Siddiqi, chief technology officer of NTT DATA's public sector business, has said the federal government should advance information technology modernization in order to meet the needs and expectations of citizens. He wrote in a white paper that IT modernization is now a necessity and government agencies should plan for that modernization effort by focusing on six areas: data and intelligence; customer experience; internet of things; intelligent automation; cybersecurity; and IT optimization.

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Medallia Opens Public Sector Group HQ in Virginia

Medallia Opens Public Sector Group HQ in Virginia - top government contractors - best government contracting event

Customer experience management company Medallia has selected McLean, Va., as the location of its public sector arm’s headquarters facility. Medallia said Wednesday it aims to help government clients integrate public comments and obtain a unified view of citizen experience with a single technology platform. The company designed its Experience Cloud platform to process citizen feedback …

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HighPoint's Cal Shintani: OMB Guidance Aims to Help Agencies Deliver Customized Citizen Experiences

HighPoint's Cal Shintani: OMB Guidance Aims to Help Agencies Deliver Customized Citizen Experiences - top government contractors - best government contracting event

Cal Shintani, chief growth officer at HighPoint Global, said a section within the Office of Management and Budget‘s Circular A-11 provides a roadmap that federal agencies can use to deliver tailored customer experiences and services that surpass that of private sector institutions. Shintani wrote in an article that agencies should conduct journey …

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Primescape Solutions Adopts “˜HighPoint' Brand

Primescape Solutions Adopts “˜HighPoint' Brand - top government contractors - best government contracting event

Herndon, Virginia-based digital transformation services provider Primescape Solutions will now operate as HighPoint. HighPoint Global said Monday the rebranding effort comes after it acquired Primescape in October 2017 as part of its efforts to facilitate the delivery of citizen experience services to government clients. “This rebranding is a result of …

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CA Unveils Open Source Software Challenge to Advance Federal “˜Citizen Experience'

CA Unveils Open Source Software Challenge to Advance Federal “˜Citizen Experience' - top government contractors - best government contracting event

CA Technologies has announced a competition that aims to encourage U.S. developers to present novel open source software-based platforms designed to enhance the “citizen experience“ across federal agencies. The company said Wednesday up to five finalists will be selected for the CA Smart Government Challenge and will receive $5,000 in cash prizes. …

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Unisys Introduces IT Services Suite to Support Agencies' Digital Govt Efforts

Unisys Introduces IT Services Suite to Support Agencies' Digital Govt Efforts - top government contractors - best government contracting event

Unisys has unveiled a set of software and information technology service offerings designed to support digital transformation programs of government agencies at both state and local levels. The Digital Government Accelerators family of IT services works to help agencies facilitate delivery of digital services to citizens through migration of applications and data to …

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HighPoint Global's John Loughlin: Agencies Need “˜Balanced Scorecard' to Measure Citizen Experience Performance

HighPoint Global's John Loughlin: Agencies Need “˜Balanced Scorecard' to Measure Citizen Experience Performance - top government contractors - best government contracting event

John Loughlin, director of business insights at HighPoint Global, has said government agencies should implement a “balanced scorecard“ to measure performance in their efforts to build up citizen experience and satisfaction with government services. Loughlin wrote in a Federal News Radio commentary piece published Monday that such a scorecard works …

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Gary Davis on HighPoint Global’s Citizen Experience Programs for Agencies & Professional Services Expansion Efforts

Gary Davis on HighPoint Global's Citizen Experience Programs for Agencies & Professional Services Expansion Efforts - top government contractors - best government contracting event

Gary Davis oversees HighPoint Global‘s efforts to expand in the government information technology services market with a particular focus on federal healthcare agencies as a senior vice president of business development for the company. The 35-year federal sector veteran joined HighPoint in July 2015 after 28 years at Anthem, where his …

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