Tag Archives: citizen services

Cloud Could Help Agencies Accelerate Innovation Through Data Analysis; AWS’ Brett McMillen Quoted

cloud-could-help-agencies-accelerate-innovation-through-data-analysis-aws-brett-mcmillen-quoted

Government and industry leaders took part in Government Matters’ Tech Leadership Series: Innovation program to discuss how cloud computing helps agencies advance innovation, deliver citizen services and carry out their missions. One of the key themes discussed during the program is the cloud’s role in enabling agencies to store and analyze large datasets to advance public service innovation, according to an Amazon Web Services blog post published Monday.

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Booz Allen’s Shannon Fitzgerald on Digital Tools That Could Help Agencies Improve Citizen Experience

Shannon Fitzgerald, a senior vice president at Booz Allen Hamilton and head of the company’s citizen services business, said top commercial brands are adopting digital platforms and services that could be used by federal agencies to improve customer experience. Fitzgerald wrote in a Nextgov article published Monday that agencies seeking to streamline user experience should advance the use of chatbots and redesign their websites to make it easier for citizens to find the information they need.
 

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General Dynamics Reshapes Portfolio via CSRA Purchase, Call Center Deal; Phebe Novakovic Quoted

General Dynamics has initiated portfolio shaping efforts through its $9.7B acquisition of CSRA and recent move to divest its government call center business, the Washington Business Journal reported Wednesday. Maximus agreed earlier this month to purchase General Dynamics Information Technology’s federal citizen engagement centers for $400M in cash to expand its capabilities …

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Accenture, Partnership for Public Service Urge Agencies to Use Tech in Citizen Service Delivery

Accenture’s federal services business and the Partnership for Public Service have released an issue brief that calls on government agencies to adopt three strategies in order to change the way they deliver services to citizens. Kathy Conrad, director of digital government at Accenture Federal Services, wrote in a guest piece posted …

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Riverbed’s Davis Johnson: Updated Network Key to Agencies’ Cybersecurity, Tech Migration Efforts

Davis Johnson, vice president of U.S. public sector at Riverbed Technology, has said he believes federal agencies should prioritize network modernization when updating their information technology systems. Johnson wrote in a GCN article published Thursday that the adoption of a software-defined wide-area network seeks to help agencies streamline network management and optimize …

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Accenture-Salesforce Survey: 49% of US Adults Cite Websites as Most Preferred Govt Services Platform

A new survey commissioned by Accenture and Salesforce says 49 percent of U.S. adults prefer to access government services through websites. Accenture said Tuesday 31 percent of respondents cited agency-specific telephone service as the most desired type of access; 25 percent prefer mobile devices without the use of applications; and 21 percent …

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Microsoft Signs MoU to Help Jharkhand, India, Adopt Cloud Tech for Citizen Services

Microsoft‘s India-based subsidiary has signed a memorandum of understanding with the Indian state of Jharkhand to explore cloud technologies that will work to address the state’s digital transformation goals. The company said Friday it will help Jharkhand explore cloud, machine learning and mobile platforms in a push to optimize citizen services and update education and agriculture facilities under the …

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SAP Unveils Citizen Engagement Platform for Govt Organizations

SAP has partnered with UXC Oxygen to develop a citizen engagement platform designed to help government customers deliver citizen services. The citizen engagement offering builds on SAP’s efforts to provide industry-specific accelerators through SAP Hybris’ commerce platform, the company said Tuesday. “The digital economy has impacted the way consumers engage with brands, and the same applies for interacting with government …

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Sutherland’s Teresa Weipert: Govt, Industry Tech Collaboration Can Help Drive Citizen Service Transformation

Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions business, has suggested federal agencies should collaborate with the private sector to deliver services with digital technology. She wrote in a guest piece published Friday on Nextgov that public-private partnerships are a good starting point for customer-focused innovation programs in the national security, transportation, education and …

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