Accenture-Salesforce Survey: 49% of US Adults Cite Websites as Most Preferred Govt Services Platform
A new survey commissioned by Accenture and Salesforce says 49 percent of U.S. adults prefer to access government services through websites. Accenture said Tuesday 31 percent of respondents cited agency-specific telephone service as the most desired type of access; 25 percent prefer mobile devices without the use of applications; and 21 percent favor a single 311 telephone […] More