Some state and local governments have implemented an Amazon Web Services-built contact center platform to facilitate engagement between agencies and citizens who seek government services. Amazon Connect employs artificial intelligence to support constituent interactions in Iowa, Rhode Island, Washington D.C. and King County, Washington state, according to an AWS blog post published Wednesday. Tanya Hannah, […] More
Executive Mosaic has recognized Bruce Caswell, president and CEO of Maximus, with his third consecutive Wash100 Award for his leadership, focus and commitment to the government contracting industry and his leadership in the face of the global COVID-19 pandemic that has created substantial change to the federal marketplace. Visit GovConWire to read Bruce Caswell's full 2021 Wash100 Award profile.