Tag Archives: Customer Satisfaction

Booz Allen’s Shannon Fitzgerald on Digital Tools That Could Help Agencies Improve Citizen Experience

Shannon Fitzgerald, a senior vice president at Booz Allen Hamilton and head of the company’s citizen services business, said top commercial brands are adopting digital platforms and services that could be used by federal agencies to improve customer experience. Fitzgerald wrote in a Nextgov article published Monday that agencies seeking to streamline user experience should advance the use of chatbots and redesign their websites to make it easier for citizens to find the information they need.
 

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Salient CRGT’s Laurence Rose: Govt Tech Firms Should Provide ‘Humanistic Management’ in Virtual Work Environment

Salient CRGT’s Laurence Rose has discussed in his book “The Human Side of Virtual Work” methods and ideas on how government technology firms can implement their teleworking programs and ensure customer satisfaction in a virtual work environment. Rose, senior vice president of contracts and procurement at Salient CRGT, said Wednesday that companies should …

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Leidos Ranked a ‘Leader’ in NA Managed Security Service Market; Lou Von Thaer and Michael Leiter Comment

Leidos has been named a leading managed security service provider in North America and given the highest rating in customer satisfaction compared to other vendors in Forrester Research‘s latest Forrester Wave Managed Security Services: North America, Q4 2014 report. “Leidos continues to make significant investments in automation and extending our MSS capability … as …

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Black Box Receives Cisco's Gold Star

Black Box Corporation announced that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco for the third consecutive year. “Black Box puts tremendous focus on servicing our customers and making sure they receive the best support possible. We are honored to be recognized by Cisco for our success …

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