Tag Archives: customer service representative

Maximus’ Tom Naughton: Agencies Should Adopt AI-Based Tools to Facilitate Citizen Engagement

Tom Naughton, president of citizen services at Maximus’ federal business, has said government agencies should work to build up citizen engagement through the implementation of new customer service platforms that leverage artificial intelligence and machine learning. Naughton wrote in a Washington Technology commentary published Friday that agencies should provide citizens …

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