Tag Archives: customer service

Analysts Rank Top 3 Most Disruptive Technologies

Asked to gauge the impact disruptive technologies will have, industry experts attending KPMG’s 2017 Global Analyst Day in Boston ranked cognitive technology, robotic process automation and the Internet of Things as the top technologies that will have the greatest impact over the next three years, reported PR NewsWire. “Disruption knows …

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NCR Receives Second USPS Supplier Performance Award; Stan Ratcliffe Comments

NCR has received a second Supplier Performance Award from the U.S. Postal Service which recognizes the company’s supply chain management and customer service support for post offices across the U.S. The Duluth, Georgia-based company said Wednesday it accepted the distinction June 29 during the 2015 Supplier Performance Awards ceremony and reception at the USPS Headquarters Building in Washington. “NCR takes …

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Michael Isman: Govt Agencies to Adopt Automated Interactive Messaging For Customer Service

Michael Isman, a vice president in Booz Allen Hamilton‘s strategic innovation group, has said the firm expects the government and the commercial market to adopt automated interactive messaging technologies for customer service, Fedscoop reported Tuesday. Isman told Fedscoop reporter Samantha Ehlinger chatbots powered by artificial intelligence, machine learning, automated analytics and crowdsourcing tools could replace call centers …

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Booz Allen, Conversable Partner to Offer Automated Interactive Messaging For Customer Service

Booz Allen Hamilton has partnered with Conversable to jointly test and deliver automated interactive messaging tools and services to support customer care. The team will explore messaging, natural language processing, machine learning and artificial intelligence technologies to address two areas of customer needs including integrated and tailored customer service as well as on-demand access to …

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Brad Antle: Salient CRGT Adds Tysons Corner Office to Support Federal Customers

Salient CRGT is opening a new office at 8255 Greensboro Drive in Tysons Corner, Virginia, as part of efforts to grow its footprint in the Greater Washington technology services market. The 33,370-square-foot facility includes two laboratories for the company’s agile development activities, an innovation laboratory and a talent operations center built to support federal clients, Salient CRGT said Wednesday. …

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General Dynamics Unveils FedRAMP-Compliant Cloud-Based Contact Center System; Marcus Collier Comments

General Dynamics has launched a cloud-based customer service platform designed for government clients that require high security and privacy. The Customer Experience Platform uses Genesys technology that supports both cloud-based and on-premise deployment options, General Dynamics said Wednesday. Marcus Collier, General Dynamics senior vice president for health and civilian solutions within the information …

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Accenture Uses Oracle Cloud Platform in Hawaiian Telcom IT Project; Kevin Paul, Terri Strauss Comment

Accenture used an Oracle-built cloud platform to consolidate data from disparate information technology systems into a single interface as part of Accenture’s three-month project for Hawaiian Telcom. Accenture said Wednesday it deployed Oracle Service Cloud to integrate information from five IT systems that the telecommunications firm uses to store and …

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Teresa Weipert: Sutherland Global Unit Added to GSA IT Contracting Vehicle

A Sutherland Global Services subsidiary will offer its portfolio of information technology products and services through a governmentwide acquisition vehicle managed by the U.S. General Services Administration. GSA has awarded Sutherland Government Solutions a position on the multiple-award Schedule 70, through which federal agencies can access the company’s IT offerings. Sutherland Global said Monday. “It’s …

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Sutherland Global Rolls Out Public Sector Arm, Teresa Weipert on Civilian Agency Focus

Rochester, N.Y.-based business process outsourcing and technology management services provider Sutherland Global Services will formally unveil a new unit in September that will focus on work with federal and other public sector agencies. Sutherland Government Solutions is headquartered in Reston, Va. and aims to incorporate the parent company’s practices for call center management, BPO and analytics functions at government …

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