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  • PV Puvvada: Federal Sector a 'Growth Engine' for Unisys - top government contractors - best government contracting event
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    PV Puvvada: Federal Sector a ‘Growth Engine’ for Unisys

    PV Puvvada, president of Unisys‘ federal systems business, sees government customers as an engine that will drive the company’s growth strategies, he told the Washington Business Journal in an interview published Thursday. Puvvada told reporter Jill Aitoro the company can turn a commercial information technology product into a pubic sector IT offering and vice versa. “Our […] More

  • Binary Group's Kristie Steel Suggests Govt Customer Service Strategies - top government contractors - best government contracting event
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    Binary Group’s Kristie Steel Suggests Govt Customer Service Strategies

    Kristie Steel, a senior financial management subject matter expert at Binary Group, has recommended best practices for contractors to increase satisfaction among their government clients. An outcome-based approach to project delivery could help vendors accelerate time to value as well as avoid potential cost issues, Steel wrote in a blog post published Wednesday. She says […] More

  • Raytheon Survey Highlights Innovation Aims for Tech-Enabled OEMs; Mark Oliver Comments - top government contractors - best government contracting event
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    Raytheon Survey Highlights Innovation Aims for Tech-Enabled OEMs; Mark Oliver Comments

    A Raytheon-commissioned report has found that many car original equipment manufacturers consider innovative learning technologies in customer-facing staff training to be a useful business growth strategy. Mark Oliver, Raytheon Professional Services managing director for the Europe, Middle East and Africa region, said 45 percent of respondents associate technology-driven instruction to direct revenue growth. “In addition, […] More

  • Carol Saro Appointed to Eaton Customer Service Leadership Post - top government contractors - best government contracting event
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    Carol Saro Appointed to Eaton Customer Service Leadership Post

    Carol Saro, formerly director of customer service for Eaton‘s fluid and electrical distribution division, has been appointed to the same role for the aftermarket division within the aerospace group. She joined the company in 2005, is also a former customer service manager for the conveyance systems division and has also supervised customer service for the […] More

  • Lockheed Wins 3 Manufacturing Leadership Awards - top government contractors - best government contracting event
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    Lockheed Wins 3 Manufacturing Leadership Awards

    Lockheed Martin has been bestowed with three 2014 Manufacturing Leadership Awards in recognition of the company’s work to cultivate customer relationships, advanced manufacturing and green practices. The awards from the Manufacturing Leadership Council and Frost & Sullivan are intended to recognize companies and individuals for helping lead the future of global manufacturing, Lockheed announced Monday. Awards won by Lockheed […] More

  • Steve Sieke: Serco to Offer Clients End-to-End Services Under Contract With SIRVA - top government contractors - best government contracting event
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    Steve Sieke: Serco to Offer Clients End-to-End Services Under Contract With SIRVA

    Serco will work with SIRVA to manage query resolution, lead generation and customer service activities as Serco seeks to grow its business process outsourcing business in the U.S. logistics market. Serco said Friday it will establish a contact center for SIRVA’s moving business and a Customer Experience & Innovation Center for its services demonstration at a SIRVA facility […] More

  • SAP Releases Customer Service Platform for Utilities - top government contractors - best government contracting event
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    SAP Releases Customer Service Platform for Utilities

    SAP AG has debuted a new software product that intends to help utilities run self-service applications and respond to consumer concerns through different online channels. Multichannel Foundation for Utilities is meant to connect sales, marketing and customer service personnel to a mobile or a social networking portal to interact with customers in real time, SAP […] More

  • Xerox Wins $100M to Help Operate Texas Tolls; David Amoriell Comments - top government contractors - best government contracting event
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    Xerox Wins $100M to Help Operate Texas Tolls; David Amoriell Comments

    Xerox has won a $100 million contract to manage customer service and toll operations for the state of Texas’ Transportation Department. The company process tolling transactions, license plate review, invoices, collections and transponder sales for five years at the department’s Austin, Texas-based customer service office, Xerox said Monday. David Amoriell, Xerox vice president and chief operating officer […] More

  • Ciber to Help Public Power District Install SAP Customer Service Suite - top government contractors - best government contracting event
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    Ciber to Help Public Power District Install SAP Customer Service Suite

    Ciber has won a multi-million dollar contract from the Nebraska Public Power District to help the utility provider implement a new customer service system. NPPD will use the system to provide services to 80 communities, 51 municipalities and 25 rural public power districts, Ciber said Friday. The new suite includes reporting and analytics features and SAP software with the […] More

  • Triple Canopy Earns ISO Quality Mgmt Recertification - top government contractors - best government contracting event
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    Triple Canopy Earns ISO Quality Mgmt Recertification

    Triple Canopy has been recertified by the International Organization for Standardization or maintaining the company’ss businesses practices regarding customer interaction and service delivery. ISO renewed Triple Canopy’s 9001:2008 quality management system certification, which the company first achieved in 2010,  Triple Canopy said Thursday. The company also holds an ISO 9001:2000 certificate for its training and […] More

  • Accenture to Update IRS Taxpayer Account System; Matt Tait Comments - top government contractors - best government contracting event
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    Accenture to Update IRS Taxpayer Account System; Matt Tait Comments

    Accenture Federal Services has won a five-year contract from the U.S. Treasury Department to update applications and build new features into the Internal Revenue Service‘s account management services system. The company helped built the system’s correspondence imaging inventory in 2003 to help customer service representatives address questions from taxpayers, Accenture said Wednesday. Under this new […] More

  • CA Technologies Wins Omega Customer Service Award - top government contractors - best government contracting event
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    CA Technologies Wins Omega Customer Service Award

    CA Technologies has won a customer service award from Omega Management Group Corp. based on results of a satisfaction survey given to CA’s end users. This is the first time CA has won a NorthFace ScoreBoard AwardSM award, which Omega has awarded for 13 years to organizations that score high satsifaction and loyalty ratings over […] More

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