Tag Archives: Deloitte Consulting

Deloitte, Cisco Help Agencies Automate Call Center Ops; Marc Mancher, Omar Tawakol Quoted

Marc Mancher Principal Deloitte Consulting

Deloitte and Cisco have offered next-generation contact center technologies to help agencies address the surge in demand for government services due to the COVID-19 pandemic. “Rethinking the customer experience and integrating automation and virtual assistants should be part of the long-term solution for every government," said Marc Mancher, principal at Deloitte Consulting.

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Deloitte, Cisco Execs Call for Gov’t Contact Center Modernization

Digital delivery of government services

Marc Mancher, a principal at Deloitte Consulting, and Alan Balutis, a senior director of North American public sector at Cisco Systems’ business solutions group, have said that agencies should integrate artificial intelligence and other emerging technologies with digital call centers to continuously deliver information and services to the public during the coronavirus pandemic or national emergencies.

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ManTech Receives Spot on $950M U.S. Air Force Award for Analytical and Technical Services; Rick Wagner Quoted

ManTech International announced on Thursday that the company has been selected by the Secretary of the Air Force Concepts, Development and Management (SAF/CDM) Office to participate in a potential 10-year, $950 million Indefinite Delivery Indefinite Quantity (IDIQ) contract to provide analytical and technical services for the office. 

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