Tag Archives: Deloitte

Deloitte: Machine Learning Ops, Zero Trust Among Government Tech Trends to Watch in 2021

Deloitte

A new Deloitte report has identified nine technology trends that are likely to cause disruption for government agencies over the next 12 to 18 months. The company's annual report Tech Trends 2021: A Government Perspective scored each trend based on its relevance to agencies and the government’s readiness to implement such trends and showed that machine learning operations or MLOps, revitalization of core assets, zero trust approaches and a reboot of the digital workplace were considered the most relevant to agencies.

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Deloitte, Cisco Help Agencies Automate Call Center Ops; Marc Mancher, Omar Tawakol Quoted

Marc Mancher Principal Deloitte Consulting

Deloitte and Cisco have offered next-generation contact center technologies to help agencies address the surge in demand for government services due to the COVID-19 pandemic. “Rethinking the customer experience and integrating automation and virtual assistants should be part of the long-term solution for every government," said Marc Mancher, principal at Deloitte Consulting.

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Deloitte, Cisco Execs Call for Gov’t Contact Center Modernization

Digital delivery of government services

Marc Mancher, a principal at Deloitte Consulting, and Alan Balutis, a senior director of North American public sector at Cisco Systems’ business solutions group, have said that agencies should integrate artificial intelligence and other emerging technologies with digital call centers to continuously deliver information and services to the public during the coronavirus pandemic or national emergencies.

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