Tag Archives: help desk

Virtual Support Tool Developer Espressive Announces Series B Funding Round; Pat Calhoun Quoted

virtual-support-tool-developer-espressive-announces-series-b-funding-round-pat-calhoun-quoted

Espressive, a Santa Clara, Calif.-based artificial intelligence software developer, has raised $30M in a round of Series B financing led by Insight Partners and supported by Wing Venture Capital and General Catalyst. Espressive said Wednesday it will use the investment to advance growth initiatives and product innovation and address its client base’s demands.

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NTT DATA Federal Arm Gets NIAID IT Help Desk Support Contract; Tim Conway Quoted

NTT DATA Services’ federal business has received a potential five-year, $60M contract to provide help desk and field services support for the National Institute of Allergy and Infectious Diseases. The contract covers the delivery of specialized and general IT management support to NIAID’s office of science management and operations to facilitate research efforts to treat and prevent allergic and immunologic diseases, the company said Thursday.

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Lockheed to Help Army Develop Software

Lockheed Martin will provide software development and help desk support for the U.S. Army under a potential two-year, $40.4M contract. The cost-plus-fixed-fee contract includes product updates, analysis, design, integration, testing, fielding and exercise support, the Department of Defense said Thursday. Contract work will take place in Orlando, Fla., and is …

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HP To Update Army HR IT System

HP Enterprise Services has won two task orders from the U.S. Army‘s Human Resources Command to update technology infrastructure and applications used for recruiting. The company won the orders through the Army’s Information Technology Enterprise Solutions—2 Services contract vehicle and this project will include 30-percent small-business participation, HP said Tuesday. …

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Salesforce.com Acquires Assistly; CEO Marc Benioff Comments

Salesforce.com has announced its acquisition of Assistly. The firm enables small companies to deliver social customer-service in minutes. The acquisition will expand the Service Cloud to reach millions of small and emerging businesses. “Salesforce has spent over a decade democratizing enterprise applications in the cloud,” said Marc Benioff, chairman and …

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