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in Government Technology, News

Zappix Unveils Autonomous Visual IVR System for Gov’t Agencies

Zappix, a Burlington, Mass.-based mobile on-demand technology provider, has released a visual self-service tool that works to help agencies respond to customer queries.

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by Matthew Nelson April 18, 2019, 5:28 am
in News, Products & Service

Avaya to Help Run Dubai Transport Agency’s Contact Center Operations

Avaya has received a three-year contract of an undisclosed value from Dubai’s roads and transport authority to provide managed services to the agency’s contact center. RTA — which crafts transport, road and traffic management requirements across Dubai — has implemented Avaya’s customer engagement and support systems to create the 8009090 Contact Center project, the company said Tuesday. […] More

by Ramona Adams September 21, 2016, 9:27 am

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