Tag Archives: Jerry Dotson

Verizon-Avaya Team to Modernize SSA Comms Infrastructure; Jennifer Chronis, Jerry Dotson Quoted

Jennifer Chronis VP of Federal Verizon

A partnership between Verizon and Avaya will help the Social Security Administration deploy unified communications systems in support of the agency's information technology modernization efforts. “Together with our partners at Avaya, Verizon will support the SSA's mission and deliver critical digital transformation and modernization solutions the SSA needs for the more than 65 million Americans who rely on its services,” said Jennifer Chronis, vice president of Verizon's federal business.

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Avaya to Support NORAD Santa Tracking Program With Contact Center Tech; Jerry Dotson Comments

Avaya will deploy its contact center technology platform to support the North American Aerospace Defense Command’s annual Tracks Santa program that will kick off Dec. 24. The Avaya Customer Engagement platform works to help volunteers at the NORAD operations center at Peterson Air Force Base in Colorado track the flight of …

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Avaya’s Govt Arm, collab9 Form Cloud Unified Comms Partnership; Jerry Dotson Comments

Avaya‘s government solutions business and collab9 have signed a partnership agreement to offer unified communications services to federal agencies. Avaya said Wednesday its Aura Communication Manager product suite is part of collab9’s unified communications-as-a-service platform certified through the Federal Risk and Authorization Management Program. Jerry Dotson, vice president of Avaya Government Solutions, …

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Avaya to Provide Contact Center Tech for NORAD Santa Hotline

Avaya will provide its contact center technology for the North American Aerospace Defense Command‘s Santa hotline. The communications services company said Thursday volunteers will use the Avaya Customer Engagement platform to answer children’s calls to the NORAD Tracks Santa hotline. “Avaya Government Solutions is pleased to help the North American Aerospace Defense …

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