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  • Dell Survey Finds Companies Gain through Listening Initiatives - top government contractors - best government contracting event
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    Dell Survey Finds Companies Gain through Listening Initiatives

    According to a Forrester Research study on behalf of Dell, companies that implement listening and digital engagement initiatives see better customer satisfaction scores, loyalty and brand metrics. The survey found more than three quarters of companies monitor online conversations and respond to customer feedback through social media. Most of the companies surveyed said they planned […] More

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