Tag Archives: Marc Mancher

Deloitte, Cisco Help Agencies Automate Call Center Ops; Marc Mancher, Omar Tawakol Quoted

Marc Mancher Principal Deloitte Consulting

Deloitte and Cisco have offered next-generation contact center technologies to help agencies address the surge in demand for government services due to the COVID-19 pandemic. “Rethinking the customer experience and integrating automation and virtual assistants should be part of the long-term solution for every government," said Marc Mancher, principal at Deloitte Consulting.

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Deloitte, Cisco Execs Call for Gov’t Contact Center Modernization

Digital delivery of government services

Marc Mancher, a principal at Deloitte Consulting, and Alan Balutis, a senior director of North American public sector at Cisco Systems’ business solutions group, have said that agencies should integrate artificial intelligence and other emerging technologies with digital call centers to continuously deliver information and services to the public during the coronavirus pandemic or national emergencies.

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Deloitte-UiPath Team Deploys Process Automation Systems for US Govt Agencies

A partnership of Deloitte and UiPath has received multiple projects from U.S. government agencies to help automate processes through robotic systems. Deloitte said Wednesday the team delivers robotic process automation platforms that work to automate agencies’ tasks including new hire onboarding, employee transfer processing, purchase requests, invoice processing and asset management. …

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