Tag Archives: Maximus Federal

Maximus Federal’s MaryAnne Monroe: Human-Based Customer Service Also Crucial to Citizen Engagement

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MaryAnn Monroe, senior director of customer engagement solutions and services at Maximus’ federal arm, said agencies must ensure visibility and human elements when implementing self-service technologies driven by artificial intelligence. Monroe wrote in an opinion piece published Monday that live representatives remain essential even as more citizens engage with government agencies through digital platforms.

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Maximus Federal's Andy Beamon: Agencies Should Understand Differences Between AI, Other Citizen Service Delivery Tools

Maximus Federal's Andy Beamon: Agencies Should Understand Differences Between AI, Other Citizen Service Delivery Tools - top government contractors - best government contracting event

Andy Beamon, vice president of digital solutions for citizen services at Maximus' federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens' experience and government agencies navigating the procurement process,“ Beamon wrote in a Nextgov article published Monday.

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