Tag Archives: natural language processing

Deloitte, Cisco Help Agencies Automate Call Center Ops; Marc Mancher, Omar Tawakol Quoted

Marc Mancher Principal Deloitte Consulting

Deloitte and Cisco have offered next-generation contact center technologies to help agencies address the surge in demand for government services due to the COVID-19 pandemic. “Rethinking the customer experience and integrating automation and virtual assistants should be part of the long-term solution for every government," said Marc Mancher, principal at Deloitte Consulting.

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Virtual Support Tool Developer Espressive Announces Series B Funding Round; Pat Calhoun Quoted


Espressive, a Santa Clara, Calif.-based artificial intelligence software developer, has raised $30M in a round of Series B financing led by Insight Partners and supported by Wing Venture Capital and General Catalyst. Espressive said Wednesday it will use the investment to advance growth initiatives and product innovation and address its client base’s demands.

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HHS Taps NewWave AI, Intelligent Automation Tech, Services Delivery Contract

NewWave Telecom and Technologies has received a five-year, $49M contract to provide intelligent automation and artificial intelligence technologies and related services for federal agencies. The company said Thursday the governmentwide acquisition contract awarded by the Department of Health and Human Services' program support center covers support across several areas such as automation hosting, natural language processing, machine learning, machine vision and supervised learning.

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Booz Allen Execs: Health Agencies Should Learn From IC to Harness the Power of Big Data

Booz Allen Hamilton executives wrote in an article published Thursday on The New England Journal of Medicine that federal health care agencies should leverage data science tools and lessons from the intelligence community to optimize big data in order to improve care quality and reduce costs. Steve Escaravage, a senior vice president and head of Booz Allen’s digital, analytics and strategy practice, co-wrote the piece with Kevin Vigilante, an executive VP and a health business leader at the company; and Mike McConnell, a senior executive adviser at Booz Allen.

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Maximus Federal’s Andy Beamon: Agencies Should Understand Differences Between AI, Other Citizen Service Delivery Tools

Andy Beamon, vice president of digital solutions for citizen services at Maximus’ federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens’ experience and government agencies navigating the procurement process,” Beamon wrote in a Nextgov article published Monday.

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Deloitte: Agencies Could Use Natural Language Processing to Derive Insights From Unstructured Data

A Deloitte article says government agencies seeking to generate insights from unstructured data to facilitate the decision-making process and policy analysis could use artificial intelligence in the form of natural language processing. NLP has seven technical capabilities that could help agencies identify patterns, analyze public opinion and categorize topics, according to the article published Wednesday.

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N&C Unveils IBM Watson-Based Regulatory Analytics Platform; Andras Szakal Comments

N&C has launched an analytics platform intended to help public and private organizations analyze regulatory documents from the Federal Register. Regendus is based on the natural language processing platform of IBM‘s Watson cognitive computing system, N&C said Monday. IBM helped build the Regendus prototype as N&C’s technology partner and the platform was further developed through collaborations with …

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Accenture Report: 70% of Govt Agencies Eye Emerging Technologies

An Accenture survey says 70 percent of government agencies evaluate the potential of “emerging” technologies such as advanced analytics, Internet of Things, intelligent process automation, video analytics, biometrics, machine learning and natural language processing. Accenture said Tuesday the “Emerging Technologies in Public Service” report explores the adoption of emerging technologies in health, social services, justice, revenue, border …

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IARPA to Host Data Retrieval Tech Proposers Day

The Intelligence Advanced Research Projects Activity will hold a proposers’ day conference on Sept. 27 in Washington to brief interested organizations on a multilingual data collection system development program. IARPA said in a FedBizOpps notice posted Aug. 1 it will discuss the objectives of the agency’s Machine Translation for English Retrieval of Information in …

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