Tag Archives: NICE

NICE Integrates Workforce Mgmt Platform in FedRAMP-Authorized Cloud Contact Center

NICE's inContact business has added a workforce optimization system to a cloud-based contact center offering that is certified under the Federal Risk and Authorization Management Program. The FedRAMP-compliant CXone platform now includes tools for federal agencies to evaluate the performance of government call center representatives and manage customer experience on a single desktop, the software company said Tuesday.

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NIST, Florida International University to Collaborate on Cyber Education

The National Institute of Standards and Technology has partnered with Florida International University to implement outreach programs that will focus on cybersecurity education, training and workforce development. NIST said Wednesday its National Initiative for Cybersecurity Education program will oversee the agency-university collaboration as part of efforts to help address gaps in training and labor supply. …

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NICE, AGENT511 to Integrate Public Safety Multimedia Recording, Messaging Platforms

NICE has partnered with AGENT511 to integrate a text-to-911 recording technology with a multimedia messaging platform to help customers manage public safety communications. The partnership seeks to combine NICE Inform and AGENT511’s TEXTBLUE for public safety answering points to record text messages from the latter platform and produce an incident report by gathering data from 911 …

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NICE inContact Seeks FedRAMP Authorization for Customer Interaction Platform

A subsidiary of enterprise software developer NICE has applied for Federal Risk and Authorization Management Program certification for a cloud-based contact center software platform under the sponsorship of a government agency. NICE inContact said Thursday it aims to deliver Customer Interaction Cloud software to customer agencies that seek to replace their on-premises platforms or implement contact center technology for the …

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BAE’s DeEtte Gray: Investments in Cyber, STEM Programs Needed to Address Demand for Cyber Professionals

DeEtte Gray, an executive at BAE Systems’ U.S. arm, has said industry, government, academia and organizations should collaborate to make investments in science, technology, engineering, mathematics and cyber education initiatives in an effort to develop a pipeline of cyber professionals. Gray, president of the intelligence and security sector at BAE Systems …

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Airbus Adds NICE Platform to Public Safety Tech Offerings; Bob Freinberg Comments

An Airbus Defense and Space company has added a NICE-made incident information management platform to that company’s emergency communications processing technology portfolio in an effort to equip public safety answering points with integrated tools. Airbus DS Communications will offer NICE’s NG9-1-1-ready products such as audio recording, text-to-911 logging, screen capture and Inform digital evidence management tools as part of …

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NAVSUP Seeks Cyber Workforce Training Support from EC-Council Members, Partners

The Naval Supply Systems Command is soliciting proposals from the member and partner organizations of the International Council of Electronic Commerce Consultants for an information assurance/computer network defense training program. The U.S. Navy said in solicitation posted Wednesday on FedBizOpps it plans to award a firm-fixed-price contract for support services for a five-day authorized …

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ISACA Authorizes TCS for Cyber Certification Program Training; Drew Morin Comments

TeleCommunication Systems’ Art of Exploitation training group has been authorized by ISACA to provide skills-based training and performance-based exams in cloud environments under the nonprofit association’s Cybersecurity Nexus certification program. ISACA’s CSX program seeks to hone incident response skills among professionals during cyber attacks and corresponds with the National Institute of Standards …

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New Program Certifies Cyber Professionals for Fed Career

Nonprofit security professional organization (ISC)2 has expanded a program for assisting cybersecurity professionals in earning ceritifcations and skills for a future federal career.  The group said it is including new certifications for its Associate of (ISC)2 Program. The group says the program is open to all interested candidates and that it …

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NIST Unveils Cybersecurity Education Initiative

The U.S. National Institute of Standards and Technology released last week a draft plan of a cybersecurity awareness and education initiative that hopes to strengthen and promote a strong national cyber workforce. The National Initiative for Cybersecurity Education draft was released for public feedback and outlines the program’s mission, vision, …

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White House Announces Winners in Cybersecurity Contest

The Department of Homeland Security this week announced the winners of a contest to raise awareness about how to stay safe in cyberspace. The Stop.Think.Connect. Campaign’s Public Service Announcement Challenge was launched in November 2010 as part of the National Initiative for Cybersecurity Education, White House Cybersecurity Coordinator Howard Schmidt …

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NIST Hosts Cybersecurity Education Workshop

Together with several federal departments and agencies, the National Institute of Standards and Technology will host a two-day workshop on cybersecurity education. Taking place Aug. 11-12, the Shaping the Future of Cybersecurity Education workshop will be held in cooperation with the Department of Homeland Security, the Department of Education, the …

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NIST Launches Cyber Awareness Program

The National Institute of Standards and Technology has launched a new interagency program to raise cybersecurity awareness and teach Americans of all ages better practices for computer use. The National Initiative for Cybersecurity Education program has evolved from the 2008 Comprehensive National Cybersecurity Initiative, which called for extending cybersecurity training …

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