Tag Archives: North American Aerospace Defense Command

Avaya to Provide Cloud-Based Contact Center Tech for ‘NORAD Tracks Santa’ Program; Jerry Dotson Quoted

Jerry Dotson VP of Public Sector Avaya

Avaya will support the North American Aerospace Defense Command’s annual Tracks Santa program by deploying its cloud-based contact center platform designed to handle calls from the public. "The capability to create meaningful connections across a variety of platforms makes for happier customers and a happier holiday season. We are proud to serve so many, including the NORAD Tracks Santa program, and pleased that our technology continues to help spread cheer across the globe,” said Jerry Dotson, vice president of Avaya's public sector business.

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Avaya to Support NORAD Santa Tracking Program With Contact Center Tech; Jerry Dotson Comments

Avaya will deploy its contact center technology platform to support the North American Aerospace Defense Command’s annual Tracks Santa program that will kick off Dec. 24. The Avaya Customer Engagement platform works to help volunteers at the NORAD operations center at Peterson Air Force Base in Colorado track the flight of …

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CenturyLink to Provide Communications Services to Peterson Air Force Base

CenturyLink has received a potential five-year $1.5 million contract to provide communications services as well as circuits and supplementary equipment to Peterson Air Force Base in Colorado Springs, Colorado. The company said Monday it will also support the North American Aerospace Defense Command‘s annual Tracks Santa hotline through the contract. “CenturyLink is honored …

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Avaya to Provide Contact Center Tech for NORAD Santa Hotline

Avaya will provide its contact center technology for the North American Aerospace Defense Command‘s Santa hotline. The communications services company said Thursday volunteers will use the Avaya Customer Engagement platform to answer children’s calls to the NORAD Tracks Santa hotline. “Avaya Government Solutions is pleased to help the North American Aerospace Defense …

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Inmarsat, L-3 Field Test Satellite Systems at NORAD, USNORTHCOM Exercise in Alaska

Inmarsat‘s satellite system was field tested on a North American Aerospace Defense Command and U.S. Northern Command exercise in Alaska that also involved the company’s value added reseller partner L-3‘s global communications solutions business unit. Inmarsat said Monday the test involved L-3 GCS’ Panther II, Cheetah II and Hawkeye III VSAT systems …

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SES GS to Provide Network Comms Services to Support Missile Defense Mission

SES Government Solutions has secured the potential five-year, $10 million Thule Tracking Station Digital Signal 3 service contract for continued communications services to the U.S. government. SES GS said Wednesday the contract works to support missile defense missions and the Air Force Space Command, U.S. Strategic Command and North American Aerospace Defense Command. The deal calls …

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National Post: Canada Eyes Super Hornet Procurement to Help Fill Air Combat Capability Gap

Canada looks to procure Boeing-built F/A-18E Super Hornets as an “interim measure” to address a looming capability gap in the country’s military fighter aircraft fleet, the National Post reported Monday. Lee Berthiaume and John Ivison write Canada could replace its military’s aging fleet of CF-18 Hornets with Super Hornets before the Canadian government decides on whether …

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