Maximus Federal“™s Andy Beamon: Agencies Should Understand Differences Between AI, Other Citizen Service Delivery Tools
Andy Beamon, vice president of digital solutions for citizen services at Maximus“™ federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens“™ experience and government agencies navigating the procurement process,“ Beamon wrote in a Nextgov article published Monday.