Tag Archives: quality management

NICE Integrates Workforce Mgmt Platform in FedRAMP-Authorized Cloud Contact Center

NICE's inContact business has added a workforce optimization system to a cloud-based contact center offering that is certified under the Federal Risk and Authorization Management Program. The FedRAMP-compliant CXone platform now includes tools for federal agencies to evaluate the performance of government call center representatives and manage customer experience on a single desktop, the software company said Tuesday.

Read More »

ACT I Receives ISO Quality Management Certification; Claudio Monticelli Comments

Advanced Concepts and Technologies International has obtained independent third-party certification for meeting the International Organization for Standardization’s quality management system standards. The ISO 9001:2015 certificate validates that ACT I delivers products and services that meet customer and regulatory requirements while protecting against quality deficiencies, the company said. “Corey Gomez, our Quality …

Read More »

Hughes Earns ISO Quality Mgmt Recertification

Hughes Network Systems has received new ISO certification after an independent auditor completed an assessment of the broadband satellite company’s quality management practices. Hughes said Wednesday the ISO 9001:2015 standard recertification validates the firm’s commitment to implement continuous improvement efforts, quality management principles and customer focus strategies in efforts to design, deliver, manufacture …

Read More »

Janus Trains Ukraine Military, Defense Personnel on Landmine Action Strategies

Janus Global Operations has trained a group of Ukrainian military and defense personnel on landmine action quality management strategies as part of a two-month project the company carried out for a nonprofit mine-clearance organization. HALO Trust collaborated with JGO to develop training curriculum that encompassed  manual and mechanical techniques for battle area clearance, explosive ordnance …

Read More »

CACI’s US Operations Arm Receives ISO Certification for Quality Mgmt; Ken Asbury Comments

CACI International‘s U.S. operations business has received the International Organization for Standardization ISO 9001:2015 credential for quality management. The enterprise-wide ISO certification was awarded as a result of an external audit that examined every aspect of the company’s quality management system that includes internal processes established to meet quality service, customer …

Read More »

Oceus Networks Gets ISO Certification for Management Systems; Randy Fuerst Comments

Oceus Networks has received certification from the International Organization for Standardization for quality management. Oceus said Wednesday it secured the ISO 9001:2008 certification after a third-party audit institution evaluated management processes and systems that Oceus implements as it works to deliver mobile communications platforms for commercial and government clients. “Oceus is proud …

Read More »

IAI Gets ISO Quality Management Certification; Joseph Brickey Comments

Integrity Applications Inc. has achieved certification from the International Organization for Standardization for quality management. Joseph L. Brickey, IAI president and CEO, said Monday the ISO 9001:2008 certification validates the company’s commitment to continuously enhance all facets of its business. The British Standards Institution handed the certification to IAI on May …

Read More »

CSC, HP Forge Testing-as-a-Service Platform Partnership; Raffi Magaliot Comments

CSC has partnered with HP to provide clients with a testing-as-a-service platform that offers HP’s quality management and application testing tools to clients on a pay-as-you-go basis. CSC said Thursday it wants platform to help clients that want to make their development projects more agile and bolster time-to-market by supporting the testing and delivery of their applications and software. “It’s not enough …

Read More »