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  • RightNow Highlights Best Public Sector Customer Engagement Practices; Kevin Paschuck Comments - top government contractors - best government contracting event
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    RightNow Highlights Best Public Sector Customer Engagement Practices; Kevin Paschuck Comments

    RightNow recently recognized winners of its Second Annual Public Sector Awards of Excellence during a ceremony last month at the company’s Reston, Va.- based offices. According to Kevin Paschuck, vice president, public sector and Canada for RightNow,“the winning organizations and individuals have shown true leadership in the area of customer service excellence, providing best practice examples […] More

  • IBM Targets Cloud-based Analytics with New Purchase - top government contractors - best government contracting event
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    IBM Targets Cloud-based Analytics with New Purchase

    Surveys, predictions and now more acquisitions make top cloud news of recent. IBM announced that it is to buy DemandTec, a web-based enterprise software company with cloud-based analytics solutions, in a $440 million deal.  According to the company, the merger agreement includes a cash transaction and the addition of DemandTec’s capabilities to IBM’s Smarter Commerce initiatives. Similar to […] More

  • RightNow Federal Customer Service Survey Reveals Sector Highs and Lows - top government contractors - best government contracting event
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    RightNow Federal Customer Service Survey Reveals Sector Highs and Lows

    The results of the “Uncle Sam at Your Service: 2011 Federal Customer Experience Study“ are in, and they aren't pleasant. The study, underwritten by RightNow Technologies, found that just 31 percent of Americans are very satisfied with Federal customer service, with four out of five Americans believing the Federal government can improve customer service. Despite […] More

  • RightNow Technologies Receives 2011 Call Center Excellence Award - top government contractors - best government contracting event
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    RightNow Technologies Receives 2011 Call Center Excellence Award

    RightNow has received a 2011 Call Center Excellence Award for Best Technology Solution Provider at IQPC’s 12th Annual Call Center Week, selected for the company“™s ability to perform the full spectrum of call center functions. Customer service suite RightNow CX works to eliver exceptional customer experiences across the web, social networks and contact centers while […] More

  • NetApp Recognized by GovMark Council - top government contractors - best government contracting event
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    NetApp Recognized by GovMark Council

    GovMark Council, a not-for-profit forum that facilitates education and networking for senior-level marketing executives who serve the government IT and telecommunications market, announced today the winners of the sixth annual GovMarks Awards, a program which honors the best government IT marketing campaigns. Of the 12 awards presented by the council, NetApp‘s “1,100: How Many Federal […] More

  • Food Safety On-the-Go: RightNow Mobile, USDA Launch 'Ask Karen' App - top government contractors - best government contracting event
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    Food Safety On-the-Go: RightNow Mobile, USDA Launch ‘Ask Karen’ App

    RightNow Technologies, a customer solutions company, announced today the Department of Agriculture“™s Food Safety and Inspection Service has implemented RightNow Mobile to enable its new mobile “Ask Karen“ application. The smartphone application instantly answers food-safety questions and is a mobile version of the existing “Ask Karen” site, a virtual food-safety representative who offers advice about […] More

  • Omniture Exec Ian Tickle Named RightNow VP of Europe, Middle East, Africa Region - top government contractors - best government contracting event
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    Omniture Exec Ian Tickle Named RightNow VP of Europe, Middle East, Africa Region

    RightNow has appointed former Omniture executive Ian Tickle to the position of vice president of Europe, Middle East and Africa. Tackle“™s new role will place him in charge of RightNow“™s regional growth, where he will supervise approximately 180 employees as well as brands including Office Depot, Nikon and Motorola. RightNow has simultaneously appointed Marcel Kasrssen […] More

  • RightNow CEO Joins Cloud2 Council - top government contractors - best government contracting event
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    RightNow CEO Joins Cloud2 Council

    RightNow Technologies announced today its founder and CEO, Greg Gianforte, will join the Commission on the Leadership Opportunity in U.S. Deployment of the Cloud council. “In December 2010, the Obama administration announced its 25-Point Implementation Plan to Reform Federal IT Management,“ Gianforte said. “A central component of the plan is the shift to a Cloud […] More

  • Chris Sortzi, VP Public Sector, RightNow Technologies - top government contractors - best government contracting event
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    Chris Sortzi, VP Public Sector, RightNow Technologies

    Ready for a Catch-22? Your client is a government agency with a shrinking budget, but a growing need: Every day, more constituents are calling, emailing, and IMing the agency, seeking customer service help. Can the government agency meet its customers“™ expectations “”maybe even surpass them? In the following Q&A, Sortzi discusses how RightNow has been […] More

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