Tag Archives: service delivery

Accenture Report: 66% of Civil Service Tech Leaders Eye Public-Private Partnerships to Accelerate Service Delivery

A new Accenture report says 66 percent of technology leaders in public service agencies said they are willing to adopt public-private partnerships and new commercial frameworks to facilitate the delivery of services to citizens. Accenture said Thursday the Emerging Technologies in Public Service report is based on an online survey of 774 …

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CA Technologies' Mike Gregoire: Federal Govt Should Adopt “˜Built-to-Change' Approach in IT Modernization

Mike Gregoire, CEO of CA Technologies, has said federal government agencies should transition from the “built-to-last“ concept to the “built-to-change“ approach when modernizing information technology systems in an effort to protect IT infrastructure and data from security threats. Gregoire wrote in a Nextgov article published Thursday that the built-to-change concept …

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Deloitte Report Offers Data-Driven Methods to Transform Human Services

A new Deloitte report offers human services agencies three methods support the transition from a transactional business model to a transformational one based on the utilization of data. The company said Monday the report highlights the impacts of automation, program redesign and analytics in efforts to bolster the outcomes of human services as opposed to …

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Maximus’ Tom Romeo: Gov’t Clients Turn to Outcome-Based Contracts for Services Procurement

Tom Romeo, president of Maximus‘ federal services business, has observed many government organizations turning to an outcomes-based contracting model to acquire services for large-scale projects, CivSource reported Tuesday. Bailey McCann writes Maximus aims to adapt strategies as public sector organizations look to change the way they manage technical and business …

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Andrew Harsch: Unisys Offers Data Analytics to Help Firms Manage Service Delivery

Andrew Harsch, director of product and portfolio management at Unisys, observed that organizations are shifting away from metrics toward analytics for business management. In an interview published Friday on Unisys’ website, Harsch said analytics technology can help companies turn data into action and better manage services. “Data is key to …

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Unisys to Help Pennsylvania Implement Cloud Computing System; Ron Frankenfield Comments

Unisys will provide the state of Pennsylvania with an on-demand, cloud-based computing environment that will work to unify seven data centers under a seven-year, $681 million contract. The company said Monday the contract covers managed hosting services, self-provisioning and capacity on demand for computing resources based on business needs, technical services and project, contract and …

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Serco Receives Info Service Management Certification

Serco Inc. has received ISO/IEC 20000 certification for delivering information technology management services, the company announced Tuesday. ISO/IEC is registered by SRI Quality System Registar and is viewed as an international standard for information service management, the company said. According to Serco, the certification measures a company’s ability to provide …

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