Tag Archives: Software-as-a-Service

GSA Issues Bug Bounty SaaS RFI


The General Services Administration is seeking information on the availability of software-as-a-service platforms that could help the agency's security operations division establish a bug bounty program. GSA looks to partner with a SaaS vendor and obtain access to a network of security researchers who can uncover technical issues across the agency's web-based information technology applications, according to a sources sought notice posted Tuesday.

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NICE Integrates Workforce Mgmt Platform in FedRAMP-Authorized Cloud Contact Center

NICE's inContact business has added a workforce optimization system to a cloud-based contact center offering that is certified under the Federal Risk and Authorization Management Program. The FedRAMP-compliant CXone platform now includes tools for federal agencies to evaluate the performance of government call center representatives and manage customer experience on a single desktop, the software company said Tuesday.

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