Andy Beamon, a vice president at Maximus, wrote in a GCN article published Wednesday that an intelligent virtual assistant serves as the intersection of human and artificial intelligence that could help agencies enhance citizen experience.

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Maximus has received certification from a health care accreditation body to assess the credentials of physicians who support the firm's government clients. The National Committee for Quality Assurance granted the Credentials Verification Organization designation after the company underwent on-site assessments performed by a group of medical and credentialing professionals, Maximus said Monday.

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Maximus“™ customer contact center operations across in Georgia, Indiana, New York and Texas have received renewed certification from consultancy firm BenchmarkPortal as centers of excellence.

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The Center for Plain Language has selected Maximus“™ public health communication initiative for the 2019 ClearMark Awards to recognize the latter“™s Spanish-language operation of the Virginia Medicaid Managed Care health insurance portal.

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Maximus has received Federal Risk and Authorization Management Program certification for an artificial intelligence-based virtual assistant technology designed to help agencies manage self-service channels.

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BenchmarkPortal has granted an award to Maximus Federal in recognition of customer contact services at the government support firm's center in Brownsville, Texas. Maximus said Wednesday it received the "Call Center of Excellence" award, an honor given to firms ranked within the top 10 percent of surveyed contact centers.

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Andy Beamon, vice president of digital solutions for citizen services at Maximus“™ federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens“™ experience and government agencies navigating the procurement process,“ Beamon wrote in a Nextgov article published Monday.

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James Gordon, a former executive at Maximus' federal division and General Dynamics' information technology business, has been appointed president of Falls Church, Va.-based health information technology company Cognosante.

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Maximus' federal business has obtained a Maturity Level 5 appraisal for its service establishment and management processes under the CMMI Institute's Capability Maturity Model Integration program. The CMMI ML5 designation validates organizations' capacity for process modernization and is the highest rating under the appraisal program, the company said Thursday.
 

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Tom Romeo, general manager of federal business at Maximus, has said there are four trends that would drive information technology modernization in the federal government this year and one is the focus of agencies on enhancing citizen experience. Romeo wrote in a GCN article published Thursday that making citizen experience a priority would increase the use of new digital tools such as chatbots and automated voice systems within government agencies.

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Executive Mosaic is honored to introduce Bruce Caswell, president and CEO of Maximus, as an inductee into the 2019 Wash100 “” Executive Mosaic“™s annual selection of the most influential voices in the government contracting arena “” for his efforts in public health, human services and information technology. This marks the first Wash100 award for Caswell.

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Maximus has landed the first special item number under the General Services Administration‘s new contract vehicle for contact center technologies. The new IT 70 Automated Contact Center Solutions vehicle helps federal agencies access citizen engagement center technologies including artificial intelligence, chat bots, robotic process automation and voice recognition, the company said Monday. “Over the last […] More