Tom Romeo, general manager of Maximus’ federal services segment and a 2020 Wash100 award winner, wrote in a GCN article published Thursday there are three technology trends to watch in the federal government space this year and one is the adoption of new technologies to transform the way citizens apply and receive health care benefits.

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Tom Romeo, general manager of federal business at Maximus and a two-time Wash100 award winner, wrote in a commentary published Friday on Federal News Network that robotic process automation is a key component of a digital toolkit that could help agencies manage repetitive tasks and allow their employees to focus on more complex activities.

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Tom Romeo, general manager of federal business at Maximus, has said there are four trends that would drive information technology modernization in the federal government this year and one is the focus of agencies on enhancing citizen experience. Romeo wrote in a GCN article published Thursday that making citizen experience a priority would increase the use of new digital tools such as chatbots and automated voice systems within government agencies.

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Tom Romeo, general manager of U.S. federal services business at Maximus, has said agencies should adopt an outcomes-based contracting model as the Trump administration calls for the federal government to improve the delivery of services to citizens amid scant resources. Romeo, an inductee into Executive Mosaic’s Wash100 for 2017, wrote in a Government Executive article published […] More

Maximus has partnered with Interactions to offer a virtual assistant technology designed to help federal agencies communicate with citizens they serve. The Maximus Intelligent Assistant platform works to facilitate transactions such as general inquiries, appeal status, benefits eligibility, program awareness, authentication, registration and enrollment via a phone, text or the web, Maximus said Tuesday. Interactions’ artificial intelligence-based Adaptive Understanding technology […] More

Tom Romeo, president of the federal services business at Maximus, has said that digital technology platforms and content should be integrated across various services and channels in an effort to change the way U.S. government agencies interact with and deliver services to citizens. “Delivering the next era of citizen engagement is not about just making […] More

As head of Maximus‘ federal services business, Tom Romeo oversees an approximate $500 million portfolio of work for the federal government in areas such as health program support and business process services to agencies for the facilitation of a process the company calls the “Citizen Journey.” The company views the Citizen Journey as one that contains new expectations […] More

Tom Romeo, president of federal services at Maximus, has said the adoption of case management and business process management practices could help federal agencies manage workflow processes as they continue to use legacy information technology systems and modernize IT platforms. Romeo wrote in an FCW commentary published Thursday that BPM works to improve operational agility […] More

The Department of Health and Human Services has launched the updated federal health insurance marketplace for users in 38 states who want to either enroll or renew their health plans for 2016, USA Today reported Friday. HHS opened the HealthCare.gov website for browsing Sunday with a new tool that helps users calculate out-of-pocket costs for […] More

Reston, Va.-based government services firm MAXIMUS entered new phase of its history in April when the company closed the $300 million cash acquisition of program management and technology contractor Acentia. MAXIMUS initially announced the transaction in March and said it sought to add new work for civilian and health agencies and increase access to contract vehicles with multiple awardees. ExecutiveBiz recently spoke […] More

Maximus and MicroPact have partnered to combine their technology and service offerings with the goal of helping customer agencies manage cases and business processes. MicroPact said Thursday that Maximus agreed to leverage the integrated case and business process management platform entellitrak to support health, financial and civilian programs in the government sector. Tom Romeo, president […] More

Many federal agencies are responding to the public’s need for government services through modern technology and collaboration with industry, Tom Romeo, president of Maximus‘ federal services business, wrote in a Federal Times article published Tuesday. Romeo said he believes the federal government could transform customer experience this year and onward with outcomes-based and collaborative strategies. […] More