Tag Archives: citizen interaction

Sutherland’s Teresa Weipert: Agencies Should Adopt Multichannel Engagement Tools to Optimize Citizen Experience

Teresa Weipert, senior vice president of Sutherland Global Services’ government solutions business, has said government agencies should adopt omni-channel automated engagement platforms in an effort to facilitate interactions with citizens. Weipert wrote in an article published Thursday on Nextgov that such multichannel citizen engagement tools will work to provide agencies “a single …

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